HEALTHCARE UX

CHANGE Lab Research

Developed digital health interventions at UK College of Nursing, achieving 47% increase in patient sign-ups.

User ResearchAccessibilityHealthcare DesignPatient Experience

The Challenge

Healthcare apps often fail to address emotional barriers preventing engagement with sensitive health topics. We designed interfaces to encourage cervical cancer screening participation.

Sensitive Topic

Designing for healthcare requires empathy

Low Engagement

Existing solutions had poor user adoption

47%

Increase in Patient Sign-ups

Cervical Cancer Screening App

Key Contributions

Empathetic Language

Replaced medical jargon with clear, compassionate language.

Progressive Disclosure

Broke complex processes into manageable steps.

Privacy Assurance

Clear privacy indicators to build user confidence.